Your Order will be dispatched using an Express DHL Service. Next-Day orders must be placed before 11 am to guarantee a next day delivery and will also be dispatched using a Next Day DHL service (Next day orders are always processed as a priority to ensure they are received the next day even though both options are sent with the same service).
Occasionally for a next day order we will ship it using a Royal Mail Next Day service - this only happens if the courier comes to do their pick up from us earlier than usual and we cannot get the order ready in time for the courier.
If you need a Saturday delivery please call the Odiham shop on 01256 704562 before 2pm to request this and we can manually process the charge for the difference in cost.
Please note: We cannot do shipments on Saturdays or Sundays. Any orders placed after 11 am on Fridays will NOT be sent until the following Monday. Please bear this in mind if ordering anything on a next day delivery after 11 am on a Friday afternoon.
INTERNATIONAL SHIPMENTS: Please be aware that many countries charge import duties and taxes and your order may be subject to these on arrival in your country. Please note that we have co control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please note that you can claim international duty refunds if returning an item.
We use DHL as we have found that they are the most reliable courier service, and they do not leave parcels on doorsteps. This is why the deliveries are charged at the prices they are - we do not make any profit from the shipping - we only charge what we are charged ourselves. If you would like to collect your order from either of our stores we are very happy to do this and refund the postage charge. If you would like to do this please either email us as soon as you have placed your order on firstname.lastname@example.org or call either the Odiham shop on 01256 704562 or the Devizes one on 01380 721 934.
We hope you love your pieces when they arrive with you!